marchafb | Wireless Network Administrator - Draeger, Inc. - Job-ID P0040V010 in Telford, PA

Wireless Network Administrator - Draeger, Inc. - Job-ID P0040V010

  • Draeger
  • $76,400.00 - 112,500.00 / Year *
  • 871 Sunset Ln
  • Telford, PA 18969
  • Full-Time

As part of the Infinity Monitoring Support team, act as the Network expert to analyze, identify and resolve complex network issues that affect Patient Care.

  • Become a Subject Matter Expert on Networking (Wired & Wireless) of Draeger Infinity Monitoring Systems on Customer networks.
  • Provide troubleshooting expertise and direction to Field Service and Implementation teams for network issues. Develop, document and maintain best practices, tools and data capture methodology to support Infinity Monitoring Systems.
  • Provide level 2 Support for Network issues affecting Infinity Monitoring Systems at Customer locations by way of packet capture and deep packet analysis (OmniPeek/Wireshark). May require on call /onsite support.
  • Initiate customer/team meetings as needed for Network Problem identification and resolution. Collaborate with Infinity Monitoring
  • As Case owner, act as Escalation Point to Level 3 Support on complex network issues that affect Patient Care. Responsible for the communication and monitoring of recommended solutions to customer, resulting in case/problem closure.
  • Manage and escalate Customer cases via Microsoft CRM.
  • As needed, perform/assist w testing/validation of Draeger devices running on 3rd party network vendor hardware (Cisco, HP, Ruckus, Aruba etc) to Support Sales opportunities utilizing Networking Lab environment.
  • Assist with Wireless Survey projects as needed.
  • Occasional travel and working after hours and weekends may be required.

Bachelor's Degree in Computer Science /Network Administration preferred or Minimum of 5 years practical experience in lieu of degree

Related Experience:

  • Experience w Cisco Routing and Switching, Nexus experience preferred
  • Experience with network security ACL's
  • Experience with deployment and troubleshooting of Applications that utilize IGMP/PIM (multicast) Protocols
  • Experience w Wireless deployment & troubleshooting needed (CWNA, CWDP, CWSP, CWAP, CCNA-wireless)
  • Knowledge and understanding of network Security protocols
  • Experience using Omnipeek/Wireshark to troubleshoot network problems via packet analysis (UDP, TCP/IP, IGMP)
  • Experience w Remote access tools (RDP, Dameware, TightVNC)
  • Experience using Airmagnet or similar wireless tools
  • Windows server 2008, 2012, 2016
  • Experience w Linux OS
  • Experience in a HealthCare environment preferred

Special Competencies or Certifications:

  • CCNA/CCNP/CompTia Net + preferred or demonstrated practical experience with Cisco Network Solutions
  • Other Network vendor certifications considered
  • Demonstrates aptitude for learning new technologies.
  • Strong organizational skills
  • Ability to work effectively in a call center environment
  • Excellent client management/resolution, problem solving, debugging/troubleshooting skills
  • Excellent interpersonal and communication skills
  • Able to work effectively as part of a Team in a collaborative environment.

Associated topics: administrator, equipment, http, ip, network administrator, operating system, router, sccm, system administrator, system center configuration manager

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.