Wireless Network Administrator - Draeger, Inc. - Job-ID P0040V010
871 Sunset Ln
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As part of the Infinity Monitoring Support team, act as the Network expert to analyze, identify and resolve complex network issues that affect Patient Care.Become a Subject Matter Expert on Networking (Wired & Wireless) of Draeger Infinity Monitoring Systems on Customer networks.Provide troubleshooting expertise and direction to Field Service and Implementation teams for network issues. Develop, document and maintain best practices, tools and data capture methodology to support Infinity Monitoring Systems.Provide level 2 Support for Network issues affecting Infinity Monitoring Systems at Customer locations by way of packet capture and deep packet analysis (OmniPeek/Wireshark). May require on call /onsite itiate customer/team meetings as needed for Network Problem identification and resolution. Collaborate with Infinity MonitoringAs Case owner, act as Escalation Point to Level 3 Support on complex network issues that affect Patient Care. Responsible for the communication and monitoring of recommended solutions to customer, resulting in case/problem closure.Manage and escalate Customer cases via Microsoft CRM.As needed, perform/assist w testing/validation of Draeger devices running on 3rd party network vendor hardware (Cisco, HP, Ruckus, Aruba etc) to Support Sales opportunities utilizing Networking Lab environment.Assist with Wireless Survey projects as needed.Occasional travel and working after hours and weekends may be required.Bachelor's Degree in Computer Science /Network Administration preferred or Minimum of 5 years practical experience in lieu of degree Related Experience:Experience w Cisco Routing and Switching, Nexus experience preferredExperience with network security ACL'sExperience with deployment and troubleshooting of Applications that utilize IGMP/PIM (multicast) ProtocolsExperience w Wireless deployment & troubleshooting needed (CWNA, CWDP, CWSP, CWAP, CCNA-wireless)Knowledge and understanding of network Security protocolsExperience using Omnipeek/Wireshark to troubleshoot network problems via packet analysis (UDP, TCP/IP, IGMP)Experience w Remote access tools (RDP, Dameware, TightVNC)Experience using Airmagnet or similar wireless toolsWindows server 2008, 2012, 2016Experience w Linux OSExperience in a HealthCare environment preferred Special Competencies or Certifications:CCNA/CCNP/CompTia Net + preferred or demonstrated practical experience with Cisco Network SolutionsOther Network vendor certifications consideredDemonstrates aptitude for learning new technologies.Strong organizational skillsAbility to work effectively in a call center environmentExcellent client management/resolution, problem solving, debugging/troubleshooting skillsExcellent interpersonal and communication skillsAble to work effectively as part of a Team in a collaborative environment. Associated topics: equipment, infrastructure, ip, maintenance, network, network administrator, router, scom sccm, system administrator, tcp Associated topics: administrator, equipment, http, infrastructure, ip, maintenance, operating system, sccm, scom sccm, system center configuration manager Associated topics: infrastructure, maintenance, network, operating system, router, sccm, scom, server, system administrator, tcp Associated topics: administrator, infrastructure, maintenance, network administrator, operating system, scom sccm, system center configuration manager, system center operations manager, tcp, tcp ip Associated topics: administrator, equipment, infrastructure, ip, network, network administrator, operating system, router, sccm, tcp ip Associated topics: equipment, http, infrastructure, maintenance, network, network administrator, operating system, router, scom, system center configuration manager Associated topics: administrator, infrastructure, maintenance, network, network administrator, operating system, router, scom sccm, tcp, tcp ip
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.